Postage and packaging is charged at £2.20 per order for first class UK postage. Your order will be sent by Royal Mail 24hr service.
Postage and packaging is charged at £2.85 per order for first class postage for European countries outside of the UK.
Postage and packaging is charged at £3.80 per order for the rest of the World outside of Europe, but not including Canada and USA. We are really sorry but we do not send Thumbsies® to Canada and USA.
Please allow 1-5 working days for delivery from receipt of payment for your order to arrive. Please note deliveries outside the UK will take a little longer. If you need your Thumbsie(s)® in a hurry then please email us on email@example.com and we might be able to get them to you sooner. For orders in the UK will receive notification by email when your has been sent by Royal Mail 24hr service. Please do allow a reasonable amount of time for the order to get to you before getting in touch especially around busy times.
The price is for one guard only. We really recommend that you have 3 Thumbsie® guards for each thumb or hand that your child sucks so that you can keep good hygiene. We therefore give a discount the more you buy. This will be taken off automatically at the checkout page.
If you have made a mistake and ordered the wrong size, don’t worry just drop us an email on firstname.lastname@example.org and we will happily send the correct size when we receive the other back. PLEASE DO NOT WEAR THE FABRIC GUARD as we will not be able to exchange it. You will be responsible for the postage of the return and maybe well be charged for the correct order.
If you order a bespoke guard then we cannot offer a refund or exchange as they will have been made especially for you. Please make sure you take time when measuring.
Please bear in mind that these thumb guards are a tool to aid children to stop thumb sucking. Success is not guaranteed. The parent/carer will need to encourage the child to stop thumb sucking. Reward charts are designed to help with this.
To receive a refund you must contact us before returning the fabric guards within 48 hours of receiving your order. We will then provide you with a returns address.
We have a non-returnable policy if the Thumbsie® fabric guards have been worn.
We will however refund if the fabric guard is faulty.
Please note we are not liable for any packages lost in the post, and therefore suggest the item must be sent back using a trackable/recorded delivery method. This is to avoid lost items and so that we can track your item. Please retain your proof of postage.
A refund for the product price will be initiated once we have received the returned goods. The original delivery charge will not be refunded and the customer will be responsible for the delivery cost for returning the items unless there has been an error on our part or the item is faulty. If you order a bespoke guard then we cannot offer a refund or exchange as they will have been made especially for you. Please make sure you take time when measuring.
Please let us know if something is not right. We strive for 100% customer satisfaction and we would rather know if you are not happy.As these guards are made from fabric and are worn everyday we do expect a certain amount of wear and tear. If they come undone at the seams or fray at the tip then we will replace them if its under 8 weeks since you made a purchase.
Please note however that some children do take longer to break the habit than others and there is no guarantees of success using these fabric guards. Read our Thumbsie® reviews to see what other parents and dentist say about the success Thumbsie® thumb and finger guards.
All Thumbsie® fabric guards are handmade and as such variations occur. All efforts are made to represent colours accurately, but please note that colours may not match exactly on your computer monitor.
The making of fabric guards
Thumbsie® finger and thumb guards are mainly made of 100% cotton both on the outside and inside fabric. The fabric is deliberately not washed before it is sewn into a guard. Thumbsie® finger and thumb guards are made in a smoke and pet free environment. We suggest that you wash your guards before wearing them, especially if the child has any allergies.
We advise that a child under the age of 36 months is not left unsupervised wearing a Thumbsie® fabric guard. Children are the responsibility of the parent or carer. If the fabric guard starts to fray after use its probably time to get a new so that small pieces of fabric are not coming away.
We accept all major credit cards securely via WorldPay and PayPal.
You are responsible for the correct functioning and validity of your PayPal account. If you are unable to complete a purchase, please empty your basket and email us for assistance.
Please note that we are unable to send an order out until payment has been received and has cleared in the bank.
UK Registered Design
The Thumb Guard sold under the THUMBSIE trade mark is protected by UK Registered Design Number 4030257.
Thumbsie® is a registered tradmark for Thumb guards for children and protected by UK Registered Number UK00003016495.
Thumbsie Ltd is registered in England and Wales under Company Number 10439669 and our registered office address is 98 Aylesbury Road, Wendover, Buckinghamshire, HP226LX. Telephone number 07766836261.