Get in touch

We are very sorry if your order has not arrived in the time you would expect. We do not used a tracked service or a courier service (unless requested) as we feel the cost to our customers may be cost prohibitive, but we do use a first class service. We are unable to check the progress of your order once it has left our workshop. If you are outside the UK it might be worth checking with your local Post Office as there may be local customs/tax/tariff  charges to pay, which are your responsibility. Please be patient and do get in touch if you believe your order has been lost. Royal Mail state on their website: Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after:

10 working days in the UK after the due date. (Please bear in mind that strike days and weekends are not working days).

20 working days in Europe after the due date. (Please bear in mind that strike days and weekends are not working days).

25 working days for the rest of the World after the due date. (Please bear in mind that strike days and weekends are not working days).

From 13th December 2024, new EU General Product Safety Regulations (GPSR) will come into effect. Our EU Authorised Representative contact details:

CE Marking Ltd, Building 1000, City Gate, Mahon, Cork, Republic of Ireland, AR@cemarking.ltd

Some countries charge VAT when the goods enter the country, should you wish to pay the VAT upfront then please order from our Etsy Shop where VAT is collected on ordering.

We use recyclable instruction cards, clear biogradable packing bags and Green Bio Mailing Bags made from 100% recycled material for industrial composting. We do hope that you will reuse and recycle whenever you can.