Get in touch

We are very sorry if your order has not arrived in the time you would expect. We are finding that the Royal Mail has delays in some areas. We do not used a tracked service (unless requested) as we feel the cost to our customers may be cost prohibitive, but we do use Royal Mail first class service. We are unable to check the progress of your order once it has left our workshop. If you are outside the UK it might be worth checking with your local Post Office as there may be local customs/tax charges to pay. Please get in touch if you believe your order has been lost.

There are lots of questions answered on our FAQ page but if you can’t find what you are looking for then please email your questions to hello@thumbsie.co.uk or call on 07766836261. Alternatively, you can complete the enquiry form below, we will endeavour to get back to you within 24 hours.