Free UK First Class delivery on all orders of three or more guards

Free UK First Class delivery on all bundles

Get in touch

There are lots of questions answered on our FAQ page but if you can’t find what you are looking for then please email your questions to [email protected] or call on 07766836261. Alternatively, you can complete the enquiry form below, we will endeavour to get back to you within 24 hours.

Free First Class UK delivery on orders of three fabric guards or more and ALL OF OUR BUNDLES. For other orders postage and packaging is charged at £1.95 per parcel for first class UK postage. Please note we will not be able to provide a tracking number. Your order will be sent by Royal Mail 24hr service within 1-3 days of ordering.

We are very sorry if your order has not arrived in the time you would expect. We do not used a tracked service or a courier service (unless requested) as we feel the cost to our customers may be cost prohibitive, but we do use a first class service. We are unable to check the progress of your order once it has left our workshop. If you are outside the UK it might be worth checking with your local Post Office as there may be local customs/tax charges to pay. Please be patient and do get in touch if you believe your order has been lost. Royal Mail state on their website: Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after:

10 working days in the UK after the due date. (Please bear in mind that strike days and weekends are not working days).

20 working days in Europe after the due date. (Please bear in mind that strike days and weekends are not working days).

25 working days for the rest of the World after the due date. (Please bear in mind that strike days and weekends are not working days).

Our Packaging

We use recyclable instruction cards, clear biogradable packing bags and Green Bio Mailing Bags made from 100% recycled material for industrial composting. We do hope that you will reuse and recycle whenever you can.

 

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Thumbsie Ltd is registered in England and Wales under Company Number 10439669. Registered address, 11 Manor Road, Wendover, Buckinghamshire, HP22 6HL. Telephone 07766836261.

VAT number 285 9438 48

German LUCID identification number DE3466096934138

Unique Identification Number (UIN) for France FR269911_01EAAM

 

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