Postage and packaging are charged at £1.60 per order for first class UK postage. Your order will be sent by Royal Mail 24hr service. Free UK delivery on orders of over £40.
Postage and packaging are charged at £2.85 per order for first class postage for European countries outside of the UK.
Postage and packaging are charged at £3.80 per order for the rest of the World outside of Europe, but not including Canada and USA. We are really sorry but we do not send Thumbsies® to Canada and USA.
Please allow 1-5 working days for delivery from receipt of payment for your order to arrive. Please note deliveries outside the UK will take a little longer. If you need your Thumbsie(s)® in a hurry then please email us on firstname.lastname@example.org and we might be able to get them to you sooner. For orders in the UK, you will receive notification by email when your order has been sent by Royal Mail 24hr service. Please do allow a reasonable amount of time for the order to get to you before getting in touch especially around busy times.
The price is for one guard only. We really recommend that you have 3 Thumbsie® guards for each thumb or hand that your child sucks so that you can keep good hygiene. We, therefore, give a discount the more you buy. This will be taken off automatically at the checkout page.
If you have made a mistake and ordered the wrong size, don’t worry just drop us an email on email@example.com and we will happily send the correct size when we receive the other back. PLEASE DO NOT WEAR THE FABRIC GUARD as we will not be able to exchange it. You will be responsible for the postage of the return and maybe well be charged for the correct order.
If you order a bespoke guard then we cannot offer a refund or exchange as they will have been made especially for you. Please make sure you take time when measuring.
Please bear in mind that these thumb guards are a tool to aid children to stop thumb sucking. Success is not guaranteed. The parent/carer will need to encourage the child to stop thumb sucking. Reward charts are designed to help with this.
To receive a refund you must contact us before returning the fabric guards within 48 hours of receiving your order. We will then provide you with a returns address.
We have a non-returnable policy if the Thumbsie® fabric guards have been worn.
We will, however, refund if the fabric guard is faulty.
Please note we are not liable for any packages lost in the post, and therefore suggest the item must be sent back using a trackable/recorded delivery method. This is to avoid lost items and so that we can track your item. Please retain your proof of postage.
A refund of the product price will be initiated once we have received the returned goods. The original delivery charge will not be refunded and the customer will be responsible for the delivery cost of returning the items unless there has been an error on our part or the item is faulty. If you order a bespoke guard then we cannot offer a refund or exchange as they will have been made especially for you. Please make sure you take time when measuring.
Please let us know if something is not right. We strive for 100% customer satisfaction and we would rather know if you are not happy. As these guards are made from fabric and are worn every day we do expect a certain amount of wear and tear. If they come undone at the seams or fray at the tip then we will replace them if it’s under 8 weeks since you made a purchase.
Please note that some children do take longer to break the habit than others and there are no guarantees of success using these fabric guards. Read our Thumbsie® reviews to see what other parents and dentist say about the success of Thumbsie® thumb and finger guards.
All Thumbsie® fabric guards are handmade and as such variations occur. All efforts are made to represent colours accurately, but please note that colours may not match exactly on your computer monitor. We recommend replacing you Thumbsie® fabric guards every 8 -12 weeks.
The making of fabric guards
Thumbsie® finger and thumb guards are mainly made of 100% cotton both on the outside and inside fabric. The fabric is deliberately not washed before it is sewn into a guard. Thumbsie® finger and thumb guards are made in a smoke and pet free environment. We suggest that you wash your guards before wearing them, especially if the child has any allergies.
We advise that a child under the age of 36 months is not left unsupervised wearing a Thumbsie® fabric guard. Children are the responsibility of the parent or carer. If the fabric guard starts to fray after use it’s probably time to get a new so that small pieces of fabric are not coming away.
We accept all major credit cards securely via WorldPay and PayPal.
You are responsible for the correct functioning and validity of your PayPal account. If you are unable to complete a purchase, please empty your basket and email us for assistance.
Please note that we are unable to send an order out until payment has been received and has cleared in the bank.
Thumbsie Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Thumbsie Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th April 2018.
What we collect
We may collect the following information:
- Your full name
- Childs name and age
- Full postal address
- Contact information including email address
- Other information relevant to customer surveys and/or offer
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To fulfill your order.
- Internal record keeping.
- We may use the information to improve our products and services.
- We may email at a later date and ask for your feedback.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, this website has a Secure Sockets Layer (SSL) certificate. This enables you, the customer, to securely make payments or enter confidential information onto the website with confidence in the knowledge that the information we collect online is secure.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your personal information
Visitors to our website may provide us with personal information to get in touch or make a purchase. When you purchase from Thumbsie®, you will provide personal information such as name, address, email, telephone number and other relevant information. We will not disclose personally identifiable information we collect from you to third parties without your permission.
UK Registered Design
The Thumb Guard sold under the THUMBSIE trademark is protected by UK Registered Design Number 4030257.
Thumbsie® is a registered trademark for Thumb guards for children and protected by UK Registered Number UK00003016495.
Thumbsie Ltd is registered in England and Wales under Company Number 10439669 and our registered office address is 98 Aylesbury Road, Wendover, Buckinghamshire, HP226LX. Telephone number 07766836261.
VAT number 285 9438 48