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Privacy Policy

This privacy policy sets out how Thumbsie Ltd uses and protects any information that you give when you use this website.

Thumbsie Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Thumbsie Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th April 2018.

What we collect

We may collect the following information:

  • Your full name
  • Childs name and age
  • Full postal address
  • Contact information including email address
  • Other information relevant to customer surveys and/or offer

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To fulfil your order.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may email at a later date and ask for your feedback.
  • From time to time, we may also use your information to contact you for market research purposes or gain feedback on your purchase. We may contact you by email, phone or post.

Mailing List

Thumbsie Ltd will use your data for marketing purposes where you are a customer or consent has been given. You can opt out of receiving these communications at any time by selecting the unsubscribe link within any of our email campaigns. We use MailChimp to store and send data. Please see the MailChimp website for more information.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, this website has a Secure Sockets Layer (SSL) certificate. This enables you, the customer, to securely make payments or enter confidential information onto the website with confidence in the knowledge that the information we collect online is secure.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Your personal information

Visitors to our website may provide us with personal information to get in touch or make a purchase. When you purchase from Thumbsie®, you will provide personal information such as name, address, email, telephone number and other relevant information. We will not disclose personally identifiable information we collect from you to third parties without your permission. If you would like a copy of the information that we hold on you please email

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Using Hotjar

From time to time use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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